Frequently Asked Questions (FAQ)
1. Ordering & Payment
How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options.
Can I modify or cancel my order?
Orders can only be modified or canceled within 12 hours of placement. Contact us at [your support email] as soon as possible.
2. Shipping & Delivery
Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders.
How long does shipping take?
- Processing Time: 1-3 business days
- Estimated Delivery: 7-15 business days, depending on location
📍 Delays may occur due to customs or high demand.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email.
3. Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, contact us within 30 days of receiving your order.
How do I request a return or refund?
- Email us at [your support email] with your order number.
- Our team will review your request.
- If approved, we’ll provide return instructions or process your refund.
Are returns free?
For defective or incorrect items, we cover the return shipping. For voluntary returns, the customer is responsible for return shipping costs.
4. Product & Stock
Are the products exactly as shown in the pictures?
Yes! All our product images are real and accurately represent the items you’ll receive.
An item I want is out of stock. Will it be restocked?
We restock popular items frequently. Sign up for our newsletter to get updates!
5. Customer Support & Contact
How can I contact you?
You can reach us via email at [your support email]. Our team responds within 24 hours on business days.
Do you have social media?
Yes! Follow us on Instagram, TikTok, and Facebook for updates, deals, and giveaways.
✨ Still have questions? Contact our friendly support team at [your support email] – we’re happy to help!